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NetJets
February 2020

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Marilyne Borns
NetJets Service Representative at Nice Côte d’Azur Airport
YOU STARTED AT NETJETS...  after training in the US, I began at Nice Airport 12 years ago. My role didn’t really exist before I started here.

YOUR ROLE AT NETJETS IS...  to help the passengers, the crew and the third-party vendors. I get to work maybe an hour-and-a-half before the first flight. I contact the crew to make sure that they have everything they need and check that the cabin is clean. About 15 minutes before the flight, I go and wait outside for my passengers. I greet them and help them through and then board the flight. I’ve been here so long that I tend to have lots of regular passengers, so I know their habits. I’ve known some of their children since they were babies and I even know their pets. I’m here to make the process as smooth as possible. 

 
Quote OpenNo two days are the same. It’s a very active job and you have to think on your feet.Quote Closed
Marilyne Borns
THE BEST THING ABOUT YOUR JOB IS... my role is very diverse. And I have to deal with a lot of different topics, which makes it interesting. No two days are the same. It’s a very active job and you have to think on your feet. Sometimes you’re spinning three or four flights at the same time. You also have to tailor the experience according to the Owner you have in front of you, and that makes the job very interesting. I get a real sense of achievement. I’ve been here a long time and I’m still very much enjoying it.

THE BIGGEST CHALLENGE YOU FACE IN YOUR ROLE IS... that the airport is small and is saturated in summer, and it’s complicated and congested, so providing the same sort of service our clientele expect can be difficult. Without our best will, our determination and the amount of work that we put behind it, Nice Airport could be a letdown.  

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