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NetJets
August 2017

BEHIND THE SCENES OF A NETJETS SERVICE REPRESENTATIVE

BASED IN THE GLOBAL CENTRE OF ART, GASTRONOMY AND CULTURE SEBASTIEN DUPRE HAS BEEN THE NETJETS SERVICE REPRESENTATIVE IN PARIS LE BOURGET AIRPORT FOR NEARLY 10 YEARS.
He talks to us about his experience of working at one of the busiest NetJets lounges in the world.

How long have you worked for NetJets?
My career as NetJets Service Representative started in 2008. Prior to this I was a handling agent working with the teams at NetJets.

What is a typical day in the life of an NSR?
Every day is different!When I first arrive at the airport I do a tour of the facilities and grab a coffee whilst planning for the day ahead to see how we can go above and beyond for our Owners. I make sure the lounge is perfectly clean and ready. Ensuring iPads are charged, cashmere blankets are on the sofas, the fridge and bar are filled with Owners favourite drinks and snacks. After this I am ready to welcome my first passengers.

What is your best memory as a NetJets Service Representative?
My greatest memory without any doubt is when a Netjets Owner did his very first trip from Paris. To celebrate and make this moment unique, I asked the fire brigade of the airport to position 2 of their trucks on each side of the plane, and to spread water, creating an arch of water above the plane. This was a very special moment that this owner will never forget.

What do you love most about your role?
There are so many things I love in role. My top three would have to be:
1. What I love most about this role, is the trust and confidence you manage to gain with owners. It sometimes takes a lot of times (several years), but when owners trust in you, you know how valuable your role is.
2. Every day is different.
3. I am lucky to work in the busiest airports in Europe giving me daily challenges.How have you gone above and beyond for our Owners?In multiple ways especially at Christmas, Easter, Birthdays, Weddings making sure each journey is personalised and making each moment special. We pride ourselves in ensuring the Owner is at the heart of everything we do.For example on one particular occasion an Owner had accidentally left behind his golf bags on his journey to Italy for a friendly Golf Tournament.After several discussions on how to send the golf bags, I decided to fly to Italy and personally deliver the golf bags to ensure they were received in time. The Owner was extremely pleased and grateful for the service he received. It took me a whole day but what counted most was the smile on the Owners face.I have so many examples like this and it is what makes me enjoy this role.

Lastly, where is your favourite destination to visit?
I love mountains, rocky and snowy landscapes. I am also a snowboard addict and have loved the sport since I was 12 years old. So take me to Chile and its magnificent Andes Cordillera with my snowboard, and I'll be the happiest man in the world.

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