- Home
- Service
Travel exclusively on your terms
Experience personalized private jet services
Experience personalized service and precise flight operations.
Our flight operations are achieved quietly, with exacting efficiency and accountability. When a flight request is received, numerous teams respond in unison, creating itineraries, monitoring weather patterns, and matching aircraft to specific Owner needs.
- OWNER SERVICES TEAMEvery aspect of your flight is planned, coordinated, and confirmed by your dedicated team, available 24/7, every day of the year, including weekends and holidays. Because that’s often when you need us most.
- FLIGHT ATTENDANTSBeyond keeping you comfortable inflight, our highly trained flight attendants are responsible for ensuring your safety and security onboard every flight. Supreme professionals, our flight attendants are trained in safety and medical procedures, and know how to make even nervous flyers feel at ease.
- FLIGHT COORDINATORSThe day of your flight, this team manages flight information, adjusts scheduling, and correctly and efficiently documents real-time events for the flight crew.
- LOGISTICSThese are the individuals who ensure catering, ground transportation, and any special event requests are seamlessly provided from a variety of trusted vendors across the globe.
- OPERATIONAL ANALYSISThese intelligence gathering professionals constantly monitor, research, inspect, and analyze potentially problematic airport conditions before flights are cleared to land.
- METEOROLOGYNetJets’ full-time, FAA-approved, in-house meteorologists use state-of-the-art equipment to capture and interpret data, giving pilots and dispatchers up-to-the-minute weather reports prior to and during flights.
- DISPATCHOur government-licensed dispatchers earn special certification from the FAA. Prior to departure, both the pilot-in-command and a dispatcher must agree the flight can take off safely.
- SCHEDULINGTo schedule both aircraft and flight crews, this department carefully accounts for crewmember duty rest limits and all routine (and unscheduled) aircraft maintenance.
- MAINTENANCEAny necessary maintenance is promptly and efficiently completed by federally licensed technicians to ensure your aircraft is accessible at all times.
- PILOTSNetJets pilots are the most experienced in the industry. Prior to departure, they will evaluate every aspect of the flight including safety compliance, FAA notifications, fuel requirements and runway conditions.
- INTERNATIONAL FLIGHT PLANNINGGoing abroad? Our team will do everything to get you there, from obtaining permits and simplifying customs procedures to conducting intelligence reports and 24-hour global monitoring.
NetJets Owner since 2016“Personalized service is why I never go elsewhere.”
Exquisite dining at
41,000 feet
Does your business partner crave the freshest local sashimi? We’ll have it waiting when you board. Or surprise your daughter with a cupcake in her favorite color. Our network of premier aviation caterers around the world offers a wide range of delicious dining options, including our NetJets exclusive Signature Selections menu.
Learn more about our catering methods >
Meeting the Needs of the Youngest Passengers
We strive to provide memorable service to each and every passenger on board—including our youngest Owners. Learn more about what NetJets can offer to make your child's experience seamless and unforgettable.
Learn more >
Prepared for
Every scenario
For business or pleasure, we're ready
The magic begins the moment you step on board. You’ll find every detail is just so, from gourmet food and drinks of your choice to premium amenities and entertainment options. For business or pleasure, our Flight Operations Team will make sure your private jet is ready with as little as four hours' notice. Whether you’re reaching the world’s financial centers or remote mountain towns, we’ll get you there in serenity.
- Every flight is stocked with a wide assortment of popular beverages and carefully curated snacks exclusive to NetJets.
- Stay connected with WiFi that’s best-in-class within the business aircraft industry.
- Access entertainment options with our NetJets In-Flight Entertainment System.
- Use your own phone in-flight with the NetJets Connects™ Text & Talk app.
The whole family is
Welcome
Pets are welcome on every single NetJets flight. And, of course, the cabin is thoroughly cleaned for each new trip.
Learn more about flying with pets >
A SINGLE EXPERIENCE, DOOR TO DOOR
Step off a NetJets aircraft and into a private luxury limousine or town car, ready to deliver you to your ultimate destination. Your Owner Services Team coordinates precise timing and routes, ensuring that all passengers and luggage are moved safely through the air without delay. NetJets Transfer Service Representatives are on call to ensure smooth transfers and answer any questions you may have along the way. Think of them as a personal concierge for the busiest travel times and locations.
“I was met at my vehicle by both the NetJets Service Representative and the flight crew. They were holding umbrellas to keep the rain off me. Nice touch!”
NetJets Owner since 2008
For some, the greatest luxury is
DISCRETION
At many airports, our private boarding lounges eliminate lines and simplify customs. NetJets Owners enjoy exclusive access to secure, private points of departure.
Exit your vehicle and board in minutes, or enjoy a beverage or snack while your fellow travelers arrive.
Aircraft tail numbers are never associated with a specific traveler.
Passenger travel data is maintained under strict confidentiality.
Personal data will be processed, stored, and used in accordance with the terms set out in our privacy policy. By submitting the form, you consent to such processing.
Call today for a personal consultation with one of our private aviation experts.