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YOU ARE ALWAYS PROTECTED.
While today’s world seems to be evolving daily, we remain solidly focused on our top priority: the safety of our Owners and employees. For 55+ years, we’ve said we care about safety. But our actions—especially during this global pandemic—demonstrate our priorities louder than any words.
While today’s world seems to be evolving daily, we remain solidly focused on our top priority: the safety of our Owners and employees. For 55+ years, we’ve said we care about safety. But our actions—especially during this global pandemic—demonstrate our priorities louder than any words.
Flying During the COVID-19 Pandemic
We’ve developed a critical questions guide specifically for the COVID-19 pandemic to help you feel confident about your travel experience. Get answers to common questions about flying during the coronavirus outbreak.
Read through our FAQsMULTI-TIERED CLEANING PROGRAM
THE NETJETS CLEAN
All aircraft interiors are treated with an antimicrobial barrier that bonds to surfaces providing lasting protection from various bacteria, germs, and viruses like COVID-19. Its durability comes from the molecular bond it forms with surfaces once cured; however, as a safeguard, NetJets reapplies the product every 90 days.
To prevent viral spread and ensure passengers board a pristine, mission-ready aircraft, surfaces are thoroughly cleaned and disinfected after each flight with a product that is EPA-registered for efficacy against the virus that causes COVID-19. Any NetJets aircraft that return from a region identified by the CDC as high risk are immediately quarantined and disinfected.
To prevent viral spread and ensure passengers board a pristine, mission-ready aircraft, surfaces are thoroughly cleaned and disinfected after each flight with a product that is EPA-registered for efficacy against the virus that causes COVID-19. Any NetJets aircraft that return from a region identified by the CDC as high risk are immediately quarantined and disinfected.
This year, we’re investing $12M in aircraft cleaning (that’s more than some private jet charter companies have in annual revenue).
NetJets cabin air is replaced with fresh, outside air every 2–4 minutes (most office buildings do this every 15–20 minutes).
We researched nearly 100 disinfecting products before selecting the best product to clean our aircraft interiors.
Critical Questions
When you’re comparing private aviation providers, it’s important to get honest answers to direct questions.
Are you taking precautions to mitigate risk during the...
Do you employ and train your own pilots?
- 1
Are you taking precautions to mitigate risk during the COVID-19 pandemic?
If so, how extensive is your response? - 2
Do you employ and train your own pilots?
If not, why not? - 3
Do you welcome random safety audits from your customers?
If not, why not? - 4
Do your pilots train in state-of-the-art flight simulators, testing their skills in challenging real-life scenarios?
If not, why not? - 5
Do your pilots offer aircraft-specific expertise and fly only that model?
If not, why not? - 6
Do you have the financial stability and resources to continually invest in safety?
If not, why not? - 7
Do you insist that both a licensed dispatcher and the pilot clear a flight for takeoff?
If not, what procedure do you follow? - 8
Do you have a non-punitive program allowing the crew to remove themselves from duty if not fit for flight (due to unpredictable fatigue, illness, etc.)?
If not, why not? - 9
Are your pilots loyal to the company, with very little turnover?
If not, how frequently do you rehire? - 10
Do you have a full-time team dedicated solely to safety?
If not, how do you invest in safety?
Our answer to each of these questions is, unequivocally, YES. For COVID-19 related concerns, read about our COVID-19 response.
“Safety is part of our company’s DNA. It’s not just a word. It’s not just a philosophy. It’s embedded in the way we do business every day.”Eric McCarty, Vice President of Safety, NetJets
OUR CULTURE OF SAFETY OFFERS
ULTIMATE PEACE OF MIND
OUR COMMITMENT TO SAFETY SETS US APART
NetJets’ focus on safety permeates every decision and role in the organization, creating a safety culture that is unmatched in the aviation industry. You’ll recognize it in our proven procedures, innovative technologies, and dedicated individuals, all focused on one thing: your safety.
- SAFETY MANAGEMENT SYSTEMNetJets is the first private aviation company to reach the highest level of the FAA’s Safety Management System Program. Learn more.
- SOPHISTICATED OPERATIONS55+ years of experience have helped us fine-tune our flight operations with exacting efficiency and accountability. The NetJets Operations Center is fully staffed 24/7, awaiting our Owners’ requests at any time.
- PROPRIETARY TECHNOLOGYBehind the beauty of our aircraft is the brilliance of our proprietary IntelliJet II reservation and flight-tracking system. We use decades of historical data to anticipate—and solve for—problems before they occur.
- AWARD-WINNING MAINTENANCE TEAMSAll aircraft are maintained well above the federal definition of “airworthy status.” To do this, the training of our NetJets Aviation Maintenance Technicians is proactive and extensive. We are proud to say that this has been recognized with the FAA Employer Diamond Award of Excellence for 18 consecutive years.
- FLIGHT OPERATIONS QUALITY ASSURANCE (FOQA)NetJets routinely downloads and analyzes flight data that provides a set of eyes—and opportunities for improvement—where there are normally blind spots.
- DUAL-RELEASE DISPATCHBefore every departure, we require mutual agreement between a licensed dispatcher and our pilots. This protocol exceeds standard practice and empowers our crew to provide an extra level of safety.
- CONSTANT WEATHER MONITORINGOur FAA-approved meteorologists monitor weather conditions around the world, customizing flight paths and departure windows to ensure the safest, most comfortable routing. These are full-time, in-house staff who sit in our flight center and coordinate directly with our Owner Services and Operations teams.
FLY WITH THE MOST EXEMPLARY
PILOTS
THE HIGHEST STANDARD OF SAFETY TRAINING
You’ll see it in their attentive pre-flight inspection of your jet. You’ll hear it in your personal flight plan briefing with them. And you’ll feel it as your aircraft cruises confidently toward your destination, commanded by the most experienced and highly trained professionals in the private aviation industry.
BEYOND SOCIAL DISTANCING
MODIFIED CREW BEHAVIOR
Policy changes are managed and evaluated daily by our COVID-19 Joint Response Team. Some of these precautionary measures that directly affect our crewmembers include the following:
We have tested 100% of our crewmembers for COVID-19 and continue to test anyone who travels to high-risk locations, has been exposed to COVID-19, or becomes symptomatic. We also offer antibody testing for all crewmembers
Crewmembers practice safe distancing and are required to wear face masks while interacting with Owners and other passengers. KN95 masks are provided for crewmembers to wear in settings when social distancing cannot be achieved
Aircraft are clustered at locations with a high volume of crewmembers, so exposure to commercial travel is drastically limited
Crewmembers are provided hand soaps and sanitizers, disinfecting wipes, and personal protective equipment for in-flight use
All crew travel is closely monitored; those exposed in any manner are prohibited from entering NetJets facilities and aircraft for 14 days until they are deemed recovered by a physician
WHEN PRIVACY IS KEY
PROTECTING YOUR ANONYMITY
NetJets provides the utmost privacy. Our Owners are not associated with specific tail numbers, and passenger travel data is maintained under the strictest of confidentiality behind cutting-edge cybersecurity. Additionally, at many airports our boarding lounges offer Owners exclusive access to secure, private points of departure. This ensures you travel without concern regarding public scrutiny because no one will ever know when and where you are traveling.
WHEN ADDITIONAL PROTECTION IS NEEDED
INTRODUCING QS SECURITY SERVICES
QS Security ServicesTM provides access to a global network of security partners with superior expertise in our Owners’ unique personal protection requirements.
Learn more >
QS Security ServicesTM provides access to a global network of security partners with superior expertise in our Owners’ unique personal protection requirements.
Learn more >
“Spend whatever it takes to be the safest and most secure. Then, spend whatever it takes to stay that way.”Warren Buffett, Chairman and CEO, Berkshire Hathaway
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